Business Continuity & Disaster Recovery
Ensuring uninterrupted service and rapid recovery
Our Commitment to Continuity
At ThinkGRC Ltd, we understand that your business depends on the continuous availability of our platform. We have implemented comprehensive Business Continuity and Disaster Recovery (BC/DR) plans to ensure service resilience and rapid recovery in the event of any disruption.
99.9%
Uptime SLA
<4 hrs
Recovery Time Objective
<15 min
Recovery Point Objective
Infrastructure Resilience
- Multi-Region Architecture: Our platform is deployed across multiple geographic regions to ensure redundancy and minimize latency.
- Automated Failover: Instant failover mechanisms ensure continuous service availability even during infrastructure issues.
- Load Balancing: Intelligent traffic distribution prevents overload and optimizes performance.
- Real-time Monitoring: 24/7 system monitoring with automated alerting for immediate incident response.
Data Protection & Backup
- Continuous Backups: Real-time data replication with point-in-time recovery capabilities.
- Geo-Redundant Storage: Backups stored in multiple geographic locations for maximum protection.
- Encrypted Backups: All backups encrypted at rest and in transit using AES-256 encryption.
- Regular Testing: Quarterly disaster recovery drills to validate recovery procedures.
Incident Response
Our incident response process includes:
- Detection: Automated monitoring systems detect anomalies and potential incidents.
- Assessment: On-call team assesses severity and impact within 15 minutes.
- Response: Immediate action taken to contain and resolve the incident.
- Communication: Status updates provided via our status page and email notifications.
- Recovery: Systems restored to normal operation with full data integrity.
- Post-Incident Review: Detailed analysis to prevent future occurrences.
Communication During Incidents
During service disruptions, we communicate through multiple channels:
- Status Page: Real-time updates at status.thinkgrc.com
- Email Notifications: Automated alerts to administrators
- In-App Notifications: Banner messages for logged-in users
- Support Channel: Direct communication via support@thinkgrc.com
Regular Testing & Audits
- Monthly: Backup restoration tests
- Quarterly: Full disaster recovery simulations
- Bi-Annual: Third-party BC/DR audits
- Annual: Comprehensive business impact analysis and plan updates
Contact Us
For questions about our Business Continuity plans or to report a service issue:
- Email: support@thinkgrc.com
- Emergency Hotline: Available to Enterprise customers
- Status Page: status.thinkgrc.com
Last updated: January 2025