How Can We Help You?
Get the support you need to succeed with ThinkGRC
Support Plans
Support that scales with your needs
Features:
- Email support
- Help Center & knowledge base
- AI chat assistant
- Documentation & video tutorials
Included in:
Features:
- Priority email support
- Help Center & AI assistant
- Documentation & video tutorials
- Platform walkthrough on request
Included in:
Features:
- Priority email support
- Guided onboarding walkthrough
- Configuration guidance
- Help Center & AI assistant
- Documentation & video tutorials
Included in:
Frequently Asked Questions
All customers can reach us via email and use our Help Center, AI assistant, and documentation at any time. Professional and Enterprise customers receive priority handling for support requests.
We respond to every support request as promptly as possible, with priority given to Professional and Enterprise customers. For pilot-specific response commitments, please refer to your pilot agreement.
Yes, you can upgrade to a higher tier plan at any time. Contact our sales team for details on support plan upgrades.
Guided onboarding is included with every pilot engagement. For additional configuration guidance, our team is available to assist.
All plans include access to our video tutorials, Demo Guide, and Help Center. Enterprise customers receive an onboarding walkthrough.