How Can We Help You?
Get the support you need to succeed with ThinkGRC
Support Plans
Support that scales with your needs
Features:
- Community forums
- Email support (48h response)
- Knowledge base access
- Basic documentation
Included in:
Features:
- Priority email support (24h)
- Phone support (business hours)
- Dedicated account manager
- Quarterly business reviews
Included in:
Features:
- 24/7 email & phone support
- 4-hour critical issue response
- Dedicated support engineer
- Custom training sessions
- Implementation assistance
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Frequently Asked Questions
Community support is available 24/7. Professional support is available during business hours (9 AM - 6 PM GMT), and Premium support includes 24/7 coverage.
Response times vary by plan: Community (48 hours), Professional (24 hours), Enterprise (4 hours for critical issues).
Yes, you can upgrade to a higher tier plan at any time. Contact our sales team for details on support plan upgrades.
Yes, Enterprise customers receive dedicated implementation assistance. Professional customers can purchase implementation services separately.
All plans include access to our video tutorials and documentation. Enterprise customers receive custom training sessions.