Terms of Service

3.1 Eligibility

You must be at least 18 years old and have the legal capacity and authority to enter into these Terms. If you are accessing or using the service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

3.2 Account Information

You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

3.3 Account Types

We offer different subscription tiers (Starter, Professional, Enterprise) with varying features and user limits as described on our Pricing page.

5.1 Your Data

You retain all ownership rights to the data, content, and information you submit to the platform ("Client Data"). You grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and display Client Data solely to: (a) provide, maintain, and improve our services; (b) ensure platform security and integrity; (c) comply with legal obligations; and (d) generate anonymized, aggregated analytics. We will not share, sell, or disclose your Client Data to third parties except as required by law or with your explicit consent.

You represent and warrant that you have all necessary rights, licenses, and permissions to submit Client Data and grant us the license described above.

5.2 Our Intellectual Property

The ThinkGRC platform, including all software, designs, text, graphics, and other content, is owned by us or our licensors and protected by intellectual property laws.

5.3 Feedback

Any feedback, suggestions, or ideas you provide to us become our property and may be used without compensation or attribution.

6.1 Fees

You agree to pay all fees associated with your subscription plan. Fees are billed in advance on a monthly or annual basis as selected during registration.

6.2 Payment Method

You must provide valid payment information and authorize us to charge your payment method for all fees incurred.

6.3 Automatic Renewal

Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date.

6.4 Price Changes

We may modify pricing with 30 days' notice. Continued use of the service after price changes constitutes acceptance of the new pricing.

6.5 Refunds and Cancellation

All fees are non-refundable except as required by applicable law or as explicitly stated in these Terms. We offer a 14-day free trial for new customers. If you are dissatisfied with the service during your trial period, you may cancel without charge. After the trial period, you may cancel your subscription at any time, but no refunds will be provided for the current billing period. Your subscription will remain active until the end of the paid billing cycle.

6.6 Late Payment

If payment is not received by the due date, we reserve the right to suspend or terminate your account. We may charge interest on overdue amounts at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

6.7 Taxes

All fees are exclusive of applicable taxes (including VAT, sales tax, or similar taxes). You are responsible for paying all such taxes associated with your subscription. If we are required to collect taxes, they will be added to your invoice.

9.1 Termination by You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

9.2 Termination by Us

We may suspend or terminate your account immediately if you:

• Violate these Terms
• Fail to pay fees when due
• Engage in fraudulent or illegal activities
• Pose a security risk to our systems or other users

9.3 Effect of Termination

Upon termination, your access to the service will cease. You may export your data within 30 days of termination. After 30 days, we may delete your data in accordance with our data retention policies.

13.1 Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

13.2 Dispute Resolution

Before initiating any legal proceedings, the parties agree to attempt to resolve any dispute through good faith negotiations for a period of 30 days. If the dispute cannot be resolved through negotiation, either party may pursue legal remedies as set forth in these Terms.

13.3 Waiver of Jury Trial and Class Action

To the extent permitted by applicable law, you waive any right to a jury trial and agree to resolve disputes on an individual basis. You may not bring claims as a plaintiff or class member in any class action, consolidated action, or representative action, and you waive any right to participate in a class action lawsuit or class-wide arbitration.

13.4 Injunctive Relief

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ThinkGRC.

14.2 Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. For material changes, we will provide at least 30 days' notice via email to your registered email address. Your continued use of the service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the service and cancel your subscription.

14.3 Severability

If any provision is found invalid, the remaining provisions remain in full effect.

14.4 Waiver

Failure to enforce any right or provision does not constitute a waiver of future enforcement.

14.5 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without our prior written consent. Any attempted assignment in violation of this provision shall be void. We may freely assign, transfer, or delegate these Terms and our rights and obligations hereunder, in whole or in part, without notice or your consent, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.

14.6 Force Majeure

ThinkGRC shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, wars, terrorism, pandemics, labor disputes, government actions, internet outages, or third-party service failures.

14.7 Export Compliance

You agree to comply with all applicable export and import control laws and regulations. You represent that you are not located in, under the control of, or a national or resident of any country subject to embargo or export restrictions.

14.8 Third-Party Services

The service may integrate with or contain links to third-party services, websites, or applications. ThinkGRC is not responsible for the content, policies, or practices of any third party. Your use of third-party services is at your own risk and subject to those third parties' terms and policies.

14.9 Survival

Sections 5 (Data Ownership), 6 (Payment Terms), 10 (Warranties), 11 (Limitation of Liability), 12 (Indemnification), 13 (Dispute Resolution), and 14 (General Provisions) shall survive any termination or expiration of these Terms.